Responsible Gambling

At Slots Garden we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to have clear options if gambling stops being fun. This page explains the principles we follow and the tools available to help you manage your account, your time, and your spending.

Player protection principles

We promote responsible play by making tools and guidance available to all customers. We encourage honest self-assessment, timely use of account controls, and contact with our support team if you have concerns. We do not tolerate underage play or activity that suggests fraud or problem gambling.

Activity-control tools

You can use a range of activity-control tools to limit your play. These include deposit limits, loss limits, session time limits, temporary time-outs, and self-exclusion. To request or change any tool, contact Live Chat or email [email protected]. Requests made through Live Chat are processed immediately where possible.

Deposit limits

Deposit limits help you control how much you put into your account. You may set daily, weekly, or monthly limits by contacting our support team. Limits can generally be lowered immediately; removing or increasing a limit may require a waiting period for your protection.

Loss limits

Loss limits restrict the amount you can lose over a set period. These limits are applied to your account balance and betting activity. To set or review loss limits, reach out to Live Chat or email [email protected].

Time limits and session controls

Session time limits and voluntary breaks can help manage play frequency. You can request short breaks or longer cooling-off periods through support. We recommend taking regular breaks and setting reminders to avoid prolonged sessions.

Self-exclusion

If you need to stop playing, self-exclusion is available on request. Self-exclusion can be temporary or longer-term depending on your needs. Requests submitted via Live Chat are handled immediately whenever possible. During exclusion your account will be restricted and you will not be able to place wagers.

Signs of problematic behaviour

Watch for warning signs such as: chasing losses, neglecting personal responsibilities, borrowing money to gamble, frequent large deposits, or feeling unable to stop. If you notice these signs in yourself or others, consider activating controls or seeking support.

Tips for maintaining control

Set realistic deposit and loss limits, schedule regular breaks, avoid gambling when upset or impaired, separate entertainment budgets from essential funds, and use cooling-off periods when needed. Talk to someone you trust about your play habits.

Professional help and support

If you need further assistance, contact local health services or professional support organisations in your area. For account tools and immediate help from us, use Live Chat or email [email protected]. Remember that seeking help is a positive step toward regaining control.

SlotsGarden supports safe play and is here to help you use the tools that work best for you.